Privacy Policy

The Mayaa mobile platform/website (“Platform”) is made available by Paul Fincare Pvt. Ltd.(PFPL) having its registered office at at 3rd Floor, Industrial Plot No. 161, Industrial Area, Phase II, Chandigarh, Chandigarh, Chandigarh, 160002 has entered into a co-branding agreement with Paul Merchants Finance Pvt. Ltd., a banking company incorporated under the laws of India, having its principal place of business at SCO 829-830 sector 22, Chandigarh, 160022 (“PMFPL”) to issue pre-paid payment instruments (“Wallet(s)”) to you (which can you use through the Platform). This Policy is a binding agreement between you, PMFPL and Mayaa. Throughout this document, we use the terms “we”, “us” and “our” to refer to PMFPL and Mayaa and the terms “you” and “your” to refer to you, the user of the Platform.

Kindly read the terms of service (“Terms/Terms of Service”) carefully, before you start using our platform or any of its services (hereinafter called “Services”). By signing up on Mayaa Money, you accept our terms and conditions and these terms are legally binding and therefore need attention. They govern your use of our website and our mobile application called PFPL (collectively, the “Platform”) created by Paul Fincare Pvt Ltd, a company incorporated under the laws of India, with its registered office at 3rd Floor, Industrial Plot no. 161, Industrial Area, Phase II, Chandigarh, Chandigarh, Chandigarh, 160002 (“PFPL”).

We are sensitive to the scenario that we would be dealing with data and information of a personal nature. By using Our Platform (also referred as "We", "Us", "Our" and "Mayaa", as the context may necessitate), You tend to provide Personal Information of You and Your family (also referred as "You", "Your", "Yours" or the "User", as the context may necessitate). You consent to the terms of our online Privacy Policy and to our processing of such Personal Information for the purposes explained in this policy by registering on the Website or by subscribing to our services. You also agree to our contacting you pursuant to the business relationship established using the information you provide to us. We request you to read this Policy in accordance with Terms of Use and to use these to make informed decisions. This Privacy Policy sets out how Mayaa uses and protects any information that you provide when you use Our Website for any transaction. We are committed to ensuring that information which is shared by you is protected and we assure you that it shall solely be used in accordance with this Privacy Policy. Note:

The privacy policy is subject to change at any time without notice. Though every effort would be made to keep you informed of the changes, if any, to the policy, you are kindly advised to review the policy periodically.

By downloading this app you agree to be bound by the terms and conditions of this Privacy Policy. As this policy permits us to offer a secure and a seamless experience to you, we will not be able to allow you to register you, if you do not agree with these terms..

By mere use of the app, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.. Collection of Personally Identifiable Information and other Information.

When you use our app, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose..

We use data collection devices such as "cookies"/similar on certain pages of the app to help analyse our app page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your device hard-drive/storage that assist us in providing our services. We offer certain features that are only available through the use of a "cookie"..

We also use cookies to allow you to enter your username less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your device hard-drive/storage at the end of a session. You are always free to decline our cookies if your device permits, although in that case you may not be able to use certain features on the app and you may be required to re-enter your password more frequently during a session..

If you choose to transact on the app, we collect information about your transaction behaviour. We collect some additional information, such as a billing address, details of recipient or payer of the transaction, location, etc..

If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law..

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on the app, we may collect such information into a file specific to you..

We collect personal information (email address, name, phone number, etc.) from you when you register with us. We can use your contact information for sending you the offers based on your transaction history and interests.

Use of Demographic / Profile Data / Your Information

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our app.

We identify and use your IP address to help diagnose problems with our server, and to administer our app. Your IP address is also used to help identify you and to gather broad demographic information.

We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our app, providing you with content that we think you might be interested in and to display content according to your preferences.

Sharing of personal information

We may share personal information with our other corporate entities and affiliates.

We may use personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) provided by you to our corporate entities and affiliates in the course of making transactions.

We may also disclose anonymised data derived from your personal information to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to any unauthorized third party for marketing and advertising purposes without your explicit consent.

We may disclose your personal information only if it is required to do so by law or in the good faith that such disclosures are necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

Links to Other Platforms
Our app links to other platform that may collect personally identifiable information about you. Mayaa is not responsible for the privacy practices or the content of those linked platforms.

Security Precautions
Our app has desired security checks in place for protecting the loss, misuse, and alteration of the data/information under our control. Whenever you alter or access your account details, we offer the use of a secure server. Once your information is saved with us, we ensure adherence to all security guidelines, protecting it against unauthorized access.

Choice/Opt-Out
We provide all users with an opportunity to opt-out of receiving promotional and marketing-related communications from us even after setting up an account. If you want to remove your contact information from all Mayaa lists and newsletters, please click on the unsubscribe button on the emailers.

Your Consent
By using the app and/ or by providing your information, you are giving your consent to the collection and use of the information which you are disclosing on the app in accordance with this Privacy Policy, which includes but is not limited to the consent for sharing your information as per this privacy policy.

We can change our privacy policy by posting those changes on this page to make you aware of the information we collect, how we use it, and under what circumstances we disclose it.

DISPUTE RESOLUTION
If you believe that Mayaa has not adhered to this Privacy Policy please email to us at E-mail: support@mayaa.money (In Your email, please describe in as much detail as possible ways in which you believe the Privacy Policy has not been complied with. We will investigate your complaint promptly.